“The best way to think about epiphany is to imagine working on a jigsaw puzzle. When you put the last piece into place, is there anything special about that last piece or what you were wearing when you put it in? The only reason that last piece is significant is because of the other pieces you’d already put into place. If you jumble up the pieces a second time, any one of them could turn out to be the last, magical piece. Epiphany works the same way: it’s not … the magic moment that matters much, it’s the work before and after” (Berkun, 2007, The Myths of Innovation, p. 8).

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